# PyPI (Python Infrastructure): Critical incident: Object storage provider outage

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2023-06-21 21:38 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/wtyzsdz444bk](https://stspg.io/wtyzsdz444bk)
- [Company: PyPI (Python Infrastructure)](https://rewindex.com/company/pypi.md)
- Versions: before (none: first archived) → after incident\_version:669/z81z34x6fsng@3cda7fb2f79f
- Change 1 of 1 for this incident

Incident page (full timeline): [Object storage provider outage](https://rewindex.com/company/pypi/incidents/z81z34x6fsng.md)
## What changed

**1. Added: Title**

```diff
+ Object storage provider outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-21 21:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-22 01:59 UTC
```

**6. Added: Affected components**

```diff
+ files.pythonhosted.org - Files, PyPI - files.pythonhosted.org - Files
```

**7. Added: Update** (investigating) · 2023-06-21 21:38 UTC

```diff
+ We are currently investigating an issue with our object storage provider.
```

**8. Added: Update** (identified) · 2023-06-21 22:46 UTC

```diff
+ We have identified an issue that is impacting latencies for files.pythonhosted.org, resulting in timeouts for a portion of requests.
```

**9. Added: Update** (identified) · 2023-06-21 22:52 UTC

```diff
+ We're in communication with the object storage provider and are waiting for them to rollout a fix.
```

**10. Added: Update** (identified) · 2023-06-21 22:57 UTC

```diff
+ We are also implementing our own change to guard against excessive latencies from the provider.
```

**11. Added: Update** (monitoring) · 2023-06-21 23:45 UTC

```diff
+ Our mitigation has decreased overall latencies, but they remain elevated over normal operation. As our provider's service recovers we expect to see a return to baseline.
```

**12. Added: Update** (resolved) · 2023-06-22 01:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-21 21:38 UTC | Critical incident: Object storage provider outage (this change) | critical |

All PyPI (Python Infrastructure) changes: [timeline](https://rewindex.com/company/pypi/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic6c3af8a1215df · Markdown: https://rewindex.com/change/ic6c3af8a1215df.md · JSON: https://rewindex.com/api/v1/changes/ic6c3af8a1215df · Generated 2026-10-20T00:48:38.804Z