# GitLab: Major incident: 500 errors accessing repositories

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-11 08:41 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a019654c45d27050d60be2d](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a019654c45d27050d60be2d)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a019654c45d27050d60be2d@624fefaed271
- Change 1 of 1 for this incident

Incident page (full timeline): [500 errors accessing repositories](https://rewindex.com/company/gitlab/incidents/6a019654c45d27050d60be2d.md)
## What changed

**1. Added: Title**

```diff
+ 500 errors accessing repositories
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-11 08:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-11 11:16 UTC
```

**6. Added: Affected components**

```diff
+ Git Operations, Website
```

**7. Added: Update** (investigating) · 2026-05-11 08:41 UTC

```diff
+ We are currently investigating 500 errors when accessing repositories and Gitaly errors when pushing to a repository. More details at https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22041
```

**8. Added: Update** (monitoring) · 2026-05-11 09:12 UTC

```diff
+ To restore the service, we restarted the Gitaly process. We will monitor for any recurrence. More details at https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22041
```

**9. Added: Update** (resolved) · 2026-05-11 11:16 UTC

```diff
+ The issue has been resolved. The 500 errors when accessing repositories should not seen anymore and affected Git operations should work as expected. More details at https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22041
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-11 08:41 UTC | Major incident: 500 errors accessing repositories (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic6194f1966a19c · Markdown: https://rewindex.com/change/ic6194f1966a19c.md · JSON: https://rewindex.com/api/v1/changes/ic6194f1966a19c · Generated 2026-10-18T11:25:23.192Z