# Bitbucket: Major incident: Some pipeline builds are not triggering

**Summary:** Some Bitbucket Pipelines builds were not triggering for some customers in a major-impact outage from 2025-05-07 20:40 UTC to 2025-05-07 22:24 UTC, lasting 1 h 43 min. Bitbucket implemented a fix and confirmed resolution; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-07 20:40 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rzx89z0md5bp](https://stspg.io/rzx89z0md5bp)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/m46pb7484jrd@0d8df58cd546
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some pipeline builds are not triggering
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-07 20:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-07 22:24 UTC
```

**6. Added: Affected components**

```diff
+ Pipelines
```

**7. Added: Update** (investigating) · 2025-05-07 20:40 UTC

```diff
+ We are investigating an issue with pipeline builds not triggering that is impacting some Bitbucket customers. We will provide more details within the next hour.
```

**8. Added: Update** (identified) · 2025-05-07 21:28 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-05-07 22:00 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-05-07 22:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-07 20:40 UTC | Major incident: Some pipeline builds are not triggering (this change) | outage |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic56cf32247f3d7 · Markdown: https://rewindex.com/change/ic56cf32247f3d7.md · JSON: https://rewindex.com/api/v1/changes/ic56cf32247f3d7 · Generated 2026-10-18T01:30:03.487Z