# Aircall: Major incident: Increased Platform Errors

> Major incident: Increased Platform Errors. Detected 2026-10-29 by Rewindex: what changed on Aircall’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ic556381be1048b
Last updated: 2026-10-29T21:13:42Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-29 21:12 UTC · Detected: 2026-10-29 21:13 UTC
- [Source: https://status.aircall.io/incidents/chqmgppyf9fs](https://status.aircall.io/incidents/chqmgppyf9fs)
- [Company: Aircall](https://rewindex.com/company/aircall.md)
- Versions: before (none: first archived) → after incident\_version:120/chqmgppyf9fs@e99f45835d64
- Change 1 of 4 for this incident

Incident page (full timeline): [Increased Platform Errors](https://rewindex.com/company/aircall/incidents/chqmgppyf9fs.md)
## What changed

**1. Added: Title**

```diff
+ Increased Platform Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-29 21:12 UTC
```

**5. Added: Affected components**

```diff
+ Aircall Mobile App - Android, Aircall Mobile App - iOS, Aircall Workspace - Desktop, Aircall Workspace - Web, Call Recording & Voicemail, Call Routing & IVR, Inbound Calls, Outbound Calls, Voice — Calling - Call Recording & Voicemail, Voice — Calling - Call Routing & IVR, Voice — Calling - Inbound Calls, Voice — Calling - Outbound Calls
```

**6. Added: Update** (identified) · 2026-10-29 21:12 UTC

```diff
+ We are currently investigating elevated error rates affecting some Aircall services. Some customers may experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue appears related to a degradation at one of our infrastructure providers. We’re working closely with them to mitigate the impact and will share another update within 60 minutes, or sooner if we have more information. We are continuously working to stabilize the system performance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 21:12 UTC | Major incident: Increased Platform Errors (this change) | major |
| 2026-10-29 22:13 UTC | [Incident updated: Increased Platform Errors](https://rewindex.com/change/rafb8acff70bfd5.md) |  |
| 2026-10-29 23:13 UTC | [Incident updated: Increased Platform Errors](https://rewindex.com/change/rd66905b05d490c.md) |  |
| 2026-10-29 23:53 UTC | [Incident updated: Increased Platform Errors](https://rewindex.com/change/re5c7fb7e1a1627.md) |  |

Next: [change](https://rewindex.com/change/rafb8acff70bfd5.md) · All Aircall changes: [timeline](https://rewindex.com/company/aircall/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic556381be1048b · Markdown: https://rewindex.com/change/ic556381be1048b.md · JSON: https://rewindex.com/api/v1/changes/ic556381be1048b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-30T01:16:05.183Z