# GitLab: Major incident: Issue with processing CI jobs

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-05 11:58 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a22b9f2768fe205bd42f090](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6a22b9f2768fe205bd42f090)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6a22b9f2768fe205bd42f090@a34fa6aa6a7a
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue with processing CI jobs](https://rewindex.com/company/gitlab/incidents/6a22b9f2768fe205bd42f090.md)
## What changed

**1. Added: Title**

```diff
+ Issue with processing CI jobs
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-05 11:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-05 13:46 UTC
```

**6. Added: Affected components**

```diff
+ CI/CD, CI/CD - Hosted runners on Linux
```

**7. Added: Update** (investigating) · 2026-06-05 11:58 UTC

```diff
+ We are investigating an issue where CI jobs are not processing. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

**8. Added: Update** (identified) · 2026-06-05 12:08 UTC

```diff
+ We have identified a recent change as a possible root cause and we are working on rolling back the change. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

**9. Added: Update** (identified) · 2026-06-05 12:51 UTC

```diff
+ We are still working on rolling back the change that we believe is the root cause. This issue impacts GitLab Hosted Runners and Hosted Runners on Linux. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

**10. Added: Update** (identified) · 2026-06-05 12:53 UTC

```diff
+ We are still working on rolling back the change that we believe is the root cause. This issue impacts GitLab Hosted Runners and Hosted Runners on Linux. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

**11. Added: Update** (identified) · 2026-06-05 13:04 UTC

```diff
+ The change has been reverted and we are seeing that error rates are recovering. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

**12. Added: Update** (monitoring) · 2026-06-05 13:15 UTC

```diff
+ Error rates have recovered back to normal levels and we started processing jobs again. We expect that the job queue should be processed over the next 30 minutes. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

**13. Added: Update** (resolved) · 2026-06-05 13:46 UTC

```diff
+ The job queue is now cleared and we do not expect any further customer impact. This is considered resolved. For more info, see: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/22256
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-05 11:58 UTC | Major incident: Issue with processing CI jobs (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic4fd23f51558fd · Markdown: https://rewindex.com/change/ic4fd23f51558fd.md · JSON: https://rewindex.com/api/v1/changes/ic4fd23f51558fd · Generated 2026-10-18T12:19:09.379Z