# Omni Analytics: Major incident: Intermittent page errors on embedded dashboards

**Summary:** Omni Analytics reported a major incident in EastUsa: some customers saw error pages on a subset of embedded dashboards from 2025-02-22 00:28 UTC to 2025-02-22 01:50 UTC, lasting 1 h 22 min. A new route was not enabled in embedded contexts; Omni rolled back the change and noted a page refresh might be required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-22 00:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/5w144bkdz1n8](https://stspg.io/5w144bkdz1n8)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/fh0xfvz9156m@fae2d1c7f683
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent page errors on embedded dashboards
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-22 00:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-22 01:50 UTC
```

**6. Added: Affected components**

```diff
+ EastUsa
```

**7. Added: Update** (investigating) · 2025-02-22 00:28 UTC

```diff
+ Some customers have reported seeing an error page returned for a subset of their embedded dashboards. We are actively investigating.
```

**8. Added: Update** (identified) · 2025-02-22 00:49 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-02-22 01:29 UTC

```diff
+ A fix has been implemented and we are monitoring the results. A page refresh may be required.
```

**10. Added: Update** (resolved) · 2025-02-22 01:50 UTC

```diff
+ A new route was added that was not enabled in embedded contexts. We have rolled back the change.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-22 00:28 UTC | Major incident: Intermittent page errors on embedded dashboards (this change) | outage |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic4d8978d77aff9 · Markdown: https://rewindex.com/change/ic4d8978d77aff9.md · JSON: https://rewindex.com/api/v1/changes/ic4d8978d77aff9 · Generated 2026-10-18T01:30:02.812Z