# Greenhouse: Major incident: Interview Scheduling Errors

**Summary:** Greenhouse reported a major incident causing interview scheduling errors for some users, starting 2026-03-18 15:19 UTC and resolved 2026-03-18 17:04 UTC; the reported duration was 1 h 44 min. A fix was applied at 03-18 15:44 UTC, followed by monitoring; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-18 15:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hbwpfyqh3cpy](https://stspg.io/hbwpfyqh3cpy)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/0vlpdjh8nkp6@21e89f4059c1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Interview Scheduling Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-18 15:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-18 17:04 UTC
```

**6. Added: Affected components**

```diff
+ Greenhouse Recruiting - Silo 1, Greenhouse Recruiting - Silo 101, Greenhouse Recruiting - Silo 2, Greenhouse Recruiting - Silo 201, Greenhouse Recruiting - Silo 3, Greenhouse Recruiting - Silo 4, Greenhouse Recruiting - Silo 5, Greenhouse Recruiting - Silo 6, Greenhouse Recruiting - Silo 7, Greenhouse Recruiting - Silo 8, Greenhouse Recruiting - Silo 9, Silo 1, Silo 101, Silo 2, Silo 201, Silo 3, Silo 4, Silo 5, Silo 6, Silo 7, Silo 8, Silo 9
```

**7. Added: Update** (investigating) · 2026-03-18 15:19 UTC

```diff
+ Some users are experiencing errors when scheduling interviews. Our team is actively investigating the issue.
```

**8. Added: Update** (identified) · 2026-03-18 15:26 UTC

```diff
+ The issue has been identified, and the team is working to apply a fix.
```

**9. Added: Update** (monitoring) · 2026-03-18 15:44 UTC

```diff
+ A fix was applied, and the team is actively monitoring the results.
```

**10. Added: Update** (resolved) · 2026-03-18 17:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-18 15:19 UTC | Major incident: Interview Scheduling Errors (this change) | outage |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic46627a18b1250 · Markdown: https://rewindex.com/change/ic46627a18b1250.md · JSON: https://rewindex.com/api/v1/changes/ic46627a18b1250 · Generated 2026-10-18T01:54:30.701Z