# Prisma: Major incident: Platform Console is unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-03-09 12:09 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/wy7ypcr81btg](https://stspg.io/wy7ypcr81btg)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/45dkj56hrmtr@e0aae7376c95
- Change 1 of 1 for this incident

Incident page (full timeline): [Platform Console is unavailable](https://rewindex.com/company/prisma/incidents/45dkj56hrmtr.md)
## What changed

**1. Added: Title**

```diff
+ Platform Console is unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-09 12:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-09 17:09 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate, Prisma Console, Prisma Data Platform Console, Prisma Optimize, Prisma Postgres, Prisma Pulse, Prisma Studio
```

**7. Added: Update** (investigating) · 2025-03-09 12:09 UTC

```diff
+ Description: We are investigating the impact of an existing disruption that was automatically detected by our system. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
```

**8. Added: Update** (investigating) · 2025-03-09 12:20 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-03-09 13:36 UTC

```diff
+ Description: Console is operational and we're monitoring it closely as we investigate the root cause. Affected users: All console users. Root cause: Currently unknown Workarounds: N/A
```

**10. Added: Update** (resolved) · 2025-03-09 17:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-09 12:09 UTC | Major incident: Platform Console is unavailable (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic4650d9e351527 · Markdown: https://rewindex.com/change/ic4650d9e351527.md · JSON: https://rewindex.com/api/v1/changes/ic4650d9e351527 · Generated 2026-10-20T00:01:06.357Z