# Prisma: Major incident: Accelerate partial disruption affecting new query engine starts

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-01-03 14:56 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/h283f36wy64m](https://stspg.io/h283f36wy64m)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/byftphb5yb4s@b1058408f5fe
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate partial disruption affecting new query engine starts](https://rewindex.com/company/prisma/incidents/byftphb5yb4s.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate partial disruption affecting new query engine starts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-03 14:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-03 15:25 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (identified) · 2025-01-03 14:56 UTC

```diff
+ Description: We have identified an issue affecting allocation of new query engines caused by an incident with an upstream service provider.  Affected users: users allocating new query engines due to normal activity Root cause: upstream service provider incident Workarounds: none identified
```

**8. Added: Update** (monitoring) · 2025-01-03 15:08 UTC

```diff
+ The upstream service provider incident has been resolved and we are no longer observing errors impacting Accelerate. We will continue to monitor for any further impact.
```

**9. Added: Update** (resolved) · 2025-01-03 15:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-03 14:56 UTC | Major incident: Accelerate partial disruption affecting new query engine starts (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic3fa9ed9723881 · Markdown: https://rewindex.com/change/ic3fa9ed9723881.md · JSON: https://rewindex.com/api/v1/changes/ic3fa9ed9723881 · Generated 2026-10-20T00:01:02.677Z