# Devin (Cognition): Major incident: Platform-wide session crashes and queued sessions.

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-04-20 14:31 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/5mjjvynkbrpq](https://stspg.io/5mjjvynkbrpq)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)
- Versions: before (none: first archived) → after incident\_version:676/r8prdtcxk4b4@ed455e9f1594
- Change 1 of 1 for this incident

Incident page (full timeline): [Platform-wide session crashes and queued sessions.](https://rewindex.com/company/devin/incidents/r8prdtcxk4b4.md)
## What changed

**1. Added: Title**

```diff
+ Platform-wide session crashes and queued sessions.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-20 14:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-20 20:46 UTC
```

**6. Added: Affected components**

```diff
+ Agent, Cloud Agent, Cloud Agent (Enterprise), Enterprise - Agent (Enterprise)
```

**7. Added: Update** (investigating) · 2026-04-20 14:31 UTC

```diff
+ Sessions may be slow to start, we are investigating
```

**8. Added: Update** (monitoring) · 2026-04-20 14:59 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (identified) · 2026-04-20 16:00 UTC

```diff
+ Cognition is applying fixes to address the degraded performance and crashing sessions. We apologize for any inconvenience.
```

**10. Added: Update** (identified) · 2026-04-20 16:33 UTC

```diff
+ Cognition is applying fixes to resolve the ongoing platform-wide issue.
```

**11. Added: Update** (monitoring) · 2026-04-20 17:06 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**12. Added: Update** (monitoring) · 2026-04-20 17:13 UTC

```diff
+ A fix has been applied to the platform and Cognition is monitoring.
```

**13. Added: Update** (monitoring) · 2026-04-20 17:17 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**14. Added: Update** (monitoring) · 2026-04-20 17:33 UTC

```diff
+ Platform performance has stabilized, and Cognition is continuing to investigate for potential side effects.
```

**15. Added: Update** (monitoring) · 2026-04-20 18:16 UTC

```diff
+ We are continuing to monitor performance for further issues.
```

**16. Added: Update** (resolved) · 2026-04-20 20:46 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-20 14:31 UTC | Major incident: Platform-wide session crashes and queued sessions. (this change) | major |

All Devin (Cognition) changes: [timeline](https://rewindex.com/company/devin/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic3eef73f0941f8 · Markdown: https://rewindex.com/change/ic3eef73f0941f8.md · JSON: https://rewindex.com/api/v1/changes/ic3eef73f0941f8 · Generated 2026-10-20T00:00:39.336Z