# imgix: Major incident: Increased errors for new render requests

**Summary:** _summary pending_
## Part of an outage event

- [Google Cloud us-central1 outage, Sep 1, 2026: 47 vendors, 54 incidents](https://rewindex.com/events/2026-09-01-google-cloud-us-central1)
- This incident blames Google Cloud as the cause. (hop 1, posted +49 min vs Google Cloud’s own post)
- Evidence: “…o normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud. This incident has been resolved. We have identified a correlation with an ongoing Google Cloud i…”

```mermaid
flowchart LR
  root["Google Cloud us-central1<br/>posted 14:42 UTC"]:::root
  h1["Within an hour<br/>8 vendors, 8 blamed Google Cloud<br/>Pinecone, Elastic Cloud, FullStory +5"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>6 vendors, 6 blamed Google Cloud<br/>Apollo GraphQL, Temporal Cloud, Clerk +3"]:::blames
  root --> h4
  p0["GitHub<br/>posted +18 min, did not name Google Cloud"]:::timing
  root -.-> p0
  k0["Bolt.new<br/>+24 min"]:::hop2
  p0 -->|"blamed GitHub"| k0
  p1["Twilio<br/>posted +1 h 42 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["Gorgias, Iterable<br/>+2 h 23 min to +2 h 37 min"]:::hop2
  p1 -->|"blamed Twilio"| k1
  me["imgix (this incident)<br/>posted +49 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-01 15:30 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/1142h2x7nbqh](https://stspg.io/1142h2x7nbqh)
- [Company: imgix](https://rewindex.com/company/imgix.md)
- Versions: before (none: first archived) → after incident\_version:760/ch5p1nlqnckd@0d9f7c96d830
- Change 1 of 1 for this incident

Incident page (full timeline): [Increased errors for new render requests](https://rewindex.com/company/imgix/incidents/ch5p1nlqnckd.md)
## What changed

**1. Added: Title**

```diff
+ Increased errors for new render requests
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 16:22 UTC
```

**6. Added: Affected components**

```diff
+ Rendering Infrastructure
```

**7. Added: Update** (identified) · 2026-09-01 15:30 UTC

```diff
+ We've identified an increase in errors for new rendering requests due to an ongoing incident with an upstream provider.
```

**8. Added: Update** (identified) · 2026-09-01 15:35 UTC

```diff
+ We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.
```

**9. Added: Update** (monitoring) · 2026-09-01 16:07 UTC

```diff
+ Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud.
```

**10. Added: Update** (resolved) · 2026-09-01 16:22 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:30 UTC | Major incident: Increased errors for new render requests (this change) | major |

All imgix changes: [timeline](https://rewindex.com/company/imgix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic3b6dac2923db4 · Markdown: https://rewindex.com/change/ic3b6dac2923db4.md · JSON: https://rewindex.com/api/v1/changes/ic3b6dac2923db4 · Generated 2026-10-20T00:01:00.769Z