# Coda: Major incident: Superhuman Docs may work slowly or intermittently

**Summary:** Superhuman Docs experienced a major degradation affecting Docs and Published Docs, with delays loading, editing, or saving documents. It started at 2026-07-29 17:38 UTC and was resolved at 2026-07-29 18:16 UTC; the reported duration was 37 min. A fix was implemented by 07-29 18:05 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-29 17:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xwkyz3znrz45](https://stspg.io/xwkyz3znrz45)
- [Company: Coda](https://rewindex.com/company/coda.md)
- Versions: before (none: first archived) → after incident\_version:97/jw576n6m0jg2@a9370aaccba7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Superhuman Docs may work slowly or intermittently
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-29 17:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-29 18:16 UTC
```

**6. Added: Affected components**

```diff
+ Docs, Published Docs
```

**7. Added: Update** (identified) · 2026-07-29 17:38 UTC

```diff
+ We're currently working on a fix for an issue that manifests in slow performance of Superhuman Docs. Users may experience delays when loading, editing, or saving documents. Our team is actively looking into the issue and working to restore normal performance as quickly as possible. We'll post an update as soon as we have more information. Thank you for your patience.
```

**8. Added: Update** (monitoring) · 2026-07-29 18:05 UTC

```diff
+ A fix has been implemented, and we're monitoring the results.
```

**9. Added: Update** (resolved) · 2026-07-29 18:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-29 17:38 UTC | Major incident: Superhuman Docs may work slowly or intermittently (this change) | degradation |

All Coda changes: [timeline](https://rewindex.com/company/coda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic34a9cb7a6172f · Markdown: https://rewindex.com/change/ic34a9cb7a6172f.md · JSON: https://rewindex.com/api/v1/changes/ic34a9cb7a6172f · Generated 2026-10-18T01:54:06.242Z