# Mailjet: Major incident: Templates unavailable for some users

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2022-01-07 15:29 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/xfm5c4hgvx0d](https://stspg.io/xfm5c4hgvx0d)
- [Company: Mailjet](https://rewindex.com/company/mailjet.md)
- Versions: before (none: first archived) → after incident\_version:744/htknnqlgllbn@9d7297365457
- Change 1 of 1 for this incident

Incident page (full timeline): [Templates unavailable for some users](https://rewindex.com/company/mailjet/incidents/htknnqlgllbn.md)
## What changed

**1. Added: Title**

```diff
+ Templates unavailable for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-01-07 15:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-01-07 16:02 UTC
```

**6. Added: Affected components**

```diff
+ Email Editor, Passport
```

**7. Added: Update** (investigating) · 2022-01-07 15:29 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2022-01-07 15:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2022-01-07 16:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-01-07 15:29 UTC | Major incident: Templates unavailable for some users (this change) | major |

All Mailjet changes: [timeline](https://rewindex.com/company/mailjet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic3263d19c3062e · Markdown: https://rewindex.com/change/ic3263d19c3062e.md · JSON: https://rewindex.com/api/v1/changes/ic3263d19c3062e · Generated 2026-10-20T00:48:39.605Z