# Front: Major incident: Elevated error rates for [office365] channels

**Summary:** Front reported a major Office 365 channel outage from 2025-03-01 21:14 UTC to 2025-03-01 22:32 UTC, lasting 1 h 17 min. An Office365 outage prevented user login and Front from sending and importing messages; Front later reported that Office appeared to have resolved the issue and was processing an import backlog before marking the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-01 21:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nyzdglm2c97w](https://stspg.io/nyzdglm2c97w)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/4std75krp91p@8756607d8903
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated error rates for [office365] channels
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-01 21:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-01 22:32 UTC
```

**6. Added: Affected components**

```diff
+ O365
```

**7. Added: Update** (investigating) · 2025-03-01 21:14 UTC

```diff
+ Our monitoring is suggesting there are elevated error rates for Office 365 channels. We are currently investigating.
```

**8. Added: Update** (identified) · 2025-03-01 21:23 UTC

```diff
+ Office365 is currently experiencing an outage preventing users to login. This is also preventing us from sending and importing messages.
```

**9. Added: Update** (monitoring) · 2025-03-01 21:45 UTC

```diff
+ Office seem to have resolved the issue. We're working through a backlog of imports.
```

**10. Added: Update** (resolved) · 2025-03-01 22:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-01 21:14 UTC | Major incident: Elevated error rates for \[office365\] channels (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic3011685efd272 · Markdown: https://rewindex.com/change/ic3011685efd272.md · JSON: https://rewindex.com/api/v1/changes/ic3011685efd272 · Generated 2026-10-18T02:27:22.293Z