# Postman: Critical incident: Postman is not loading

**Summary:** Postman was not loading for users in a critical outage affecting listed services in Europe and the US, starting 2025-12-05 09:03 UTC and resolved at 2025-12-05 09:27 UTC (computed duration: 23 min). Postman reported investigating increased error rates from a vendor and implemented a fix at 09:15 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-05 09:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1whvgv1lrlbl](https://stspg.io/1whvgv1lrlbl)
- [Company: Postman](https://rewindex.com/company/postman.md)
- Versions: before (none: first archived) → after incident\_version:199/5zh356mvrj28@08d07fafe9b5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Postman is not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:27 UTC
```

**6. Added: Affected components**

```diff
+ API Builder, API Specifications, Collection Runner, Europe - Postman API, Europe - Postman Login, Europe - Postman Mocks, Europe - Postman Platform on Browser, Europe - Postman Platform on Desktop, Europe - Postman Search, Marketing Website, Newman, Postbot, Postman API, Postman API Network (API Explore), Postman CLI, Postman Integrations, Postman Interceptor, Postman Learning Center and Documentation, Postman Login, Postman Mocks, Postman Monitors, Postman Platform on Browser, Postman Platform on Desktop, Postman Search, Postman Support and  Community Forum, Postman VS Code extension, Public Collection Documentation, Run Button, US - API Builder, US - API Specifications, US - Collection Runner, US - Marketing Website, US - Newman, US - Postbot, US - Postman API, US - Postman API Network (API Explore), US - Postman CLI, US - Postman Integrations, US - Postman Interceptor, US - Postman Learning Center and Documentation, US - Postman Login, US - Postman Mocks, US - Postman Monitors, US - Postman Platform on Browser, US - Postman Platform on Desktop, US - Postman Search, US - Postman Support and  Community Forum, US - Postman VS Code extension, US - Public Collection Documentation, US - Run Button
```

**7. Added: Update** (identified) · 2025-12-05 09:03 UTC

```diff
+ Postman is not loading for users. We are investigating increased error rates from one of our vendors.
```

**8. Added: Update** (identified) · 2025-12-05 09:05 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (monitoring) · 2025-12-05 09:15 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-12-05 09:27 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:03 UTC | Critical incident: Postman is not loading (this change) | outage |

All Postman changes: [timeline](https://rewindex.com/company/postman/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic22508fbdede7e · Markdown: https://rewindex.com/change/ic22508fbdede7e.md · JSON: https://rewindex.com/api/v1/changes/ic22508fbdede7e · Generated 2026-10-18T02:54:10.742Z