# Speechmatics: Major incident: RT SaaS USA - SSL connection errors

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-10 20:33 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/lxv53g0myb3k](https://stspg.io/lxv53g0myb3k)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/cq0h036tq1mr@ba0d78ed68f6
- Change 1 of 1 for this incident

Incident page (full timeline): [RT SaaS USA - SSL connection errors](https://rewindex.com/company/speechmatics/incidents/cq0h036tq1mr.md)
## What changed

**1. Added: Title**

```diff
+ RT SaaS USA - SSL connection errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 20:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 22:37 UTC
```

**6. Added: Affected components**

```diff
+ Realtime SaaS - US
```

**7. Added: Update** (identified) · 2026-09-10 20:33 UTC

```diff
+ We have identified an issue affecting a subset of customers attempting to open RT sessions, resulting in secure connection (SSL/TLS) errors. Our team is actively working on a fix and we will provide a further update as soon as it is deployed.
```

**8. Added: Update** (identified) · 2026-09-10 21:33 UTC

```diff
+ We are currently rolling out a fix and expected to complete in less than 30 minutes.
```

**9. Added: Update** (monitoring) · 2026-09-10 22:17 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-09-10 22:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 20:33 UTC | Major incident: RT SaaS USA - SSL connection errors (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic1e7310956b608 · Markdown: https://rewindex.com/change/ic1e7310956b608.md · JSON: https://rewindex.com/api/v1/changes/ic1e7310956b608 · Generated 2026-10-19T21:43:51.717Z