# Contentstack: Major incident: Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue
**Summary:** _summary pending_
## Part of an outage event
- [Azure west us outage, Jul 23, 2026: 25 vendors, 26 incidents](https://rewindex.com/events/2026-07-23-azure-west-us)
- This incident names Azure / west us (location or integration). (hop 1, posted +7 h vs the first vendor naming Azure)
- Evidence: “…Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue This incident has been resolved. A fix has been implemented and we are monitoring the results. The issue affecting the Contentst…”
```mermaid
flowchart LR
root["Azure west us
own incident not archived"]:::inferred
h1["Within an hour
2 vendors, 1 blamed Azure
JFrog, Optimizely"]:::blames
root --> h1
h4["1 to 4 hours later
2 vendors, 2 blamed Azure
Wiz, Sumo Logic"]:::blames
root --> h4
later["Later
1 vendor
Contentstack"]:::names
root --> later
me["Contentstack (this incident)
posted +7 h"]:::me
later --- me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-23 22:05 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/833m9wvd0tdz](https://stspg.io/833m9wvd0tdz)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before (none: first archived) → after incident\_version:728/0hft13wsbt2f@580b1fb43fdf
- Change 1 of 1 for this incident
Incident page (full timeline): [Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue](https://rewindex.com/company/contentstack/incidents/0hft13wsbt2f.md)
## What changed
**1. Added: Title**
```diff
+ Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue
```
**2. Added: Impact**
```diff
+ major
```
**3. Added: Status**
```diff
+ resolved
```
**4. Added: Start time**
```diff
+ 2026-07-23 22:05 UTC
```
**5. Added: Resolved time**
```diff
+ 2026-07-23 22:59 UTC
```
**6. Added: Affected components**
```diff
+ Microsoft Azure EU Region - Web Application, Microsoft Azure US Region - Web Application, Web Application
```
**7. Added: Update** (investigating) · 2026-07-23 22:05 UTC
```diff
+ We are currently investigating an issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions. During this time, users may successfully log in but find that the dashboard (application homepage) fails to load. This issue is limited to the web application interface the Content Management API, content delivery of published content, and other services continue to operate normally. Our engineering team has been mobilized and is actively working to identify the root cause and restore full access to the web application. We understand the inconvenience this may cause and are treating it with high priority. Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
```
**8. Added: Update** (identified) · 2026-07-23 22:35 UTC
```diff
+ The issue affecting the Contentstack Web Application in the Microsoft Azure NA and Azure EU regions has been identified. Our engineering team is currently implementing a fix to restore normal access. This issue is limited to the web application interface — the Content Management API, content delivery of published content, and other services continue to operate normally. Customer Action: No action is required from customers at this time. Customers who need to manage content in the interim can continue to do so via the Content Management API. If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
```
**9. Added: Update** (monitoring) · 2026-07-23 22:51 UTC
```diff
+ A fix has been implemented and we are monitoring the results.
```
**10. Added: Update** (resolved) · 2026-07-23 22:59 UTC
```diff
+ This incident has been resolved.
```
## History of this incident
| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-23 22:05 UTC | Major incident: Contentstack – Web Application – Azure NA & EU – Homepage Loading Issue (this change) | major |
All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._
---
Canonical: https://rewindex.com/change/ic18f93cc831445 · Markdown: https://rewindex.com/change/ic18f93cc831445.md · JSON: https://rewindex.com/api/v1/changes/ic18f93cc831445 · Generated 2026-10-19T23:13:24.828Z