# Bitbucket: Major incident: Bitbucket Webhooks and Pipelines on push and pull request not being triggered

**Summary:** Bitbucket reported a major outage: Connect Webhooks were not delivered, and Pipelines on push and pull request were not triggered; manual and scheduled pipelines still worked. It started at 2024-09-05 02:19 UTC and was resolved at 2024-09-05 04:23 UTC, lasting 2 h 3 min. A fix was implemented and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-05 02:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wnzhntmg8t5q](https://stspg.io/wnzhntmg8t5q)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/wm3qrshwchb8@fc4a7bf22c8b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitbucket Webhooks and Pipelines on push and pull request not being triggered
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-05 02:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-05 04:23 UTC
```

**6. Added: Affected components**

```diff
+ Pipelines, Webhooks
```

**7. Added: Update** (investigating) · 2024-09-05 02:19 UTC

```diff
+ We are currently investigating an issue related to Connect Webhooks not being delivered. This had a downstream impact on Bitbucket Pipelines on push not being triggered. Manually triggered and scheduled pipelines are still working.
```

**8. Added: Update** (identified) · 2024-09-05 03:22 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-09-05 03:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2024-09-05 03:50 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2024-09-05 04:23 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-05 02:19 UTC | Major incident: Bitbucket Webhooks and Pipelines on push and pull request not being triggered (this change) | outage |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ic162be4cdf6190 · Markdown: https://rewindex.com/change/ic162be4cdf6190.md · JSON: https://rewindex.com/api/v1/changes/ic162be4cdf6190 · Generated 2026-10-18T02:29:18.963Z