# Lever: Major incident: Automation Workflows Not Triggering

**Summary:** Lever reported a major incident affecting automation workflows in Global Data Center - LeverTRM - Hire, Hire: workflows were not triggering, then were confirmed to be processing with delays. The incident started at 2026-01-21 22:08 UTC and was resolved at 2026-01-22 16:04 UTC, lasting 17 h 56 min; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-01-21 22:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x9mpcfz8dqxx](https://stspg.io/x9mpcfz8dqxx)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/h5ypwy1cllrl@9eb9e4783851
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Automation Workflows Not Triggering
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-21 22:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-22 16:04 UTC
```

**6. Added: Affected components**

```diff
+ Global Data Center - LeverTRM - Hire, Hire
```

**7. Added: Update** (investigating) · 2026-01-21 22:08 UTC

```diff
+ We became aware of an issue where automation workflows are not triggering starting around 1/21/2026 at 9:40am PT. We are currently investigating and will provide an update as soon as possible.
```

**8. Added: Update** (investigating) · 2026-01-22 01:55 UTC

```diff
+ We are continuing to investigate this issue. We have found that automation workflows are still processing with a delay. New information will be shared as soon as possible.
```

**9. Added: Update** (investigating) · 2026-01-22 01:57 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-01-22 13:14 UTC

```diff
+ This issue has been resolved and our teams are monitoring to ensure continued stability
```

**11. Added: Update** (resolved) · 2026-01-22 16:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-21 22:08 UTC | Major incident: Automation Workflows Not Triggering (this change) | degradation |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic10c75ee861601 · Markdown: https://rewindex.com/change/ic10c75ee861601.md · JSON: https://rewindex.com/api/v1/changes/ic10c75ee861601 · Generated 2026-10-18T01:29:41.532Z