# Firebolt: Major incident: Errors Logging In

**Summary:** Some users could not log into the Firebolt UI, receiving “Failed to fetch feature flag param” errors. Firebolt classified the incident as major; it started at 2022-06-22 13:20 UTC and was resolved at 2022-06-22 14:13 UTC, lasting 53 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-06-22 13:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xynx4xg2jcfr](https://stspg.io/xynx4xg2jcfr)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/pj6f62l8xgn1@14ffa5c94574
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors Logging In
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-06-22 13:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-06-22 14:13 UTC
```

**6. Added: Affected components**

```diff
+ Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2022-06-22 13:20 UTC

```diff
+ There is an issue that is preventing some users from successfully logging into the Firebolt UI.  They are getting the error "Failed to fetch feature flag param".  We are investigating and will update the status here
```

**8. Added: Update** (resolved) · 2022-06-22 14:13 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-06-22 13:20 UTC | Major incident: Errors Logging In (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic0dacd93c1427e · Markdown: https://rewindex.com/change/ic0dacd93c1427e.md · JSON: https://rewindex.com/api/v1/changes/ic0dacd93c1427e · Generated 2026-10-18T03:55:49.188Z