# Strapi Cloud: Critical incident: Backups temporarily unavailable in the dashboard

**Summary:** Strapi Cloud reported a critical outage of dashboard backup features starting 2026-09-03 12:16 UTC, lasting 1 h 26 min and resolving at 2026-09-03 13:42 UTC. A backup provider issue caused the unavailability; Strapi said backups were safe, nothing was deleted, and backups appeared as expected after resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-03 12:16 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Strapi Cloud](https://rewindex.com/company/strapi-cloud.md)
- Versions: before (none: first archived) → after incident\_version:210/1048805@521b46d0f061
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Backups temporarily unavailable in the dashboard
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 12:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 13:42 UTC
```

**6. Added: Update** (downtime) · 2026-09-03 12:16 UTC

```diff
+ Backup related features are temporarily unavailable due to a backup provider issue. Your backups are safe and nothing has been deleted. We're working with the provider towards a resolution.
```

**7. Added: Update** (resolved) · 2026-09-03 13:42 UTC

```diff
+ Incident resolved, backups now appear as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 12:16 UTC | Critical incident: Backups temporarily unavailable in the dashboard (this change) | outage |

All Strapi Cloud changes: [timeline](https://rewindex.com/company/strapi-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic0d202a16c69e2 · Markdown: https://rewindex.com/change/ic0d202a16c69e2.md · JSON: https://rewindex.com/api/v1/changes/ic0d202a16c69e2 · Generated 2026-10-18T02:54:53.209Z