# Stitch: Major incident: Web Application Degradation

**Summary:** Stitch reported major degradation affecting connection information in its user interface and API, starting 2021-05-03 20:27 UTC and lasting 1 h 10 min. A fix was deployed at 05-03 20:39 UTC; the incident was resolved at 2021-05-03 21:37 UTC after application and API functionality remained stable during monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-05-03 20:27 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qz9d65gksqfd](https://stspg.io/qz9d65gksqfd)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/w6k3bf7yny0f@e461219f3fc8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Web Application Degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-05-03 20:27 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-05-03 21:37 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com, app.stitchdata.com
```

**7. Added: Update** (investigating) · 2021-05-03 20:27 UTC

```diff
+ Our R&D team is investigating reports of errors displaying connection information within the Stitch user interface and via API. They are working to resolve the occurrences to restore normal functionality.
```

**8. Added: Update** (identified) · 2021-05-03 20:32 UTC

```diff
+ Our R&D team has identified the root cause and are working to implement a fix.
```

**9. Added: Update** (monitoring) · 2021-05-03 20:39 UTC

```diff
+ Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.
```

**10. Added: Update** (resolved) · 2021-05-03 21:37 UTC

```diff
+ All application and API functionality have remained stable during the monitoring window.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-05-03 20:27 UTC | Major incident: Web Application Degradation (this change) | degradation |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic0ab7734201d04 · Markdown: https://rewindex.com/change/ic0ab7734201d04.md · JSON: https://rewindex.com/api/v1/changes/ic0ab7734201d04 · Generated 2026-10-18T02:54:54.640Z