# Lightstep (ServiceNow Cloud Observability): Major incident: High failure rate in metric queries

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-05-07 11:53 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/5nw0mhf1p970](https://stspg.io/5nw0mhf1p970)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/t2c819qsq4lj@dcb3a37da013
- Change 1 of 1 for this incident

Incident page (full timeline): [High failure rate in metric queries](https://rewindex.com/company/lightstep/incidents/t2c819qsq4lj.md)
## What changed

**1. Added: Title**

```diff
+ High failure rate in metric queries
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-05-07 11:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-05-07 14:31 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Alerting - Unified Alerting, Observability - Web UI - Change Intelligence, Observability - Web UI - Dashboards, Observability - Web UI - Notebooks, US - Change Intelligence, US - Dashboards, US - Notebooks, US - Unified Alerting
```

**7. Added: Update** (investigating) · 2024-05-07 11:53 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2024-05-07 11:57 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-05-07 14:03 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-05-07 14:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-05-07 11:53 UTC | Major incident: High failure rate in metric queries (this change) | major |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic069b7f3f17eda · Markdown: https://rewindex.com/change/ic069b7f3f17eda.md · JSON: https://rewindex.com/api/v1/changes/ic069b7f3f17eda · Generated 2026-10-20T00:48:46.190Z