# Ashby: Major incident: DropBox Sign updates not reflecting in Ashby

**Summary:** Major Dropbox Sign incident: Ashby could not process inbound data starting at 4:30PM (UTC); e-signature requests were sent, but status updates were not recorded. Tracked from 2026-06-24 21:16 UTC until resolution at 2026-06-24 22:21 UTC (1 h 4 min), after a fix was implemented and data recovery began. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-24 21:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/12lpxbw3lt6g](https://stspg.io/12lpxbw3lt6g)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/2xv8fnj5xqn0@c06cc389d7c4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ DropBox Sign updates not reflecting in Ashby
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-24 21:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-24 22:21 UTC
```

**6. Added: Affected components**

```diff
+ Dropbox Sign, Third-Party Integrations - Dropbox Sign
```

**7. Added: Update** (identified) · 2026-06-24 21:16 UTC

```diff
+ Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
```

**8. Added: Update** (monitoring) · 2026-06-24 21:51 UTC

```diff
+ A fix has been implemented, and data is in the process of being recovered.
```

**9. Added: Update** (resolved) · 2026-06-24 22:21 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-24 21:16 UTC | Major incident: DropBox Sign updates not reflecting in Ashby (this change) | outage |

All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic064c84de76c31 · Markdown: https://rewindex.com/change/ic064c84de76c31.md · JSON: https://rewindex.com/api/v1/changes/ic064c84de76c31 · Generated 2026-10-18T00:38:52.784Z