# Salesforce: Major incident: Heroku Service Disruption: Apps, Cedar Private Spaces

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-06 13:00 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004225](https://status.salesforce.com/incidents/20004225)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004225@428fe8c26f84
- Change 1 of 1 for this incident

Incident page (full timeline): [Heroku Service Disruption: Apps, Cedar Private Spaces](https://rewindex.com/company/salesforce/incidents/20004225.md)
## What changed

**1. Added: Title**

```diff
+ Heroku Service Disruption: Apps, Cedar Private Spaces
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-06 13:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-06 14:30 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Apps, Cedar Private Spaces
```

**7. Added: Update** (update) · 2026-07-06 13:54 UTC

```diff
+ Engineers have identified an issue with an upstream service provider that  impacts customers with apps in Cedar Private Spaces. Customers may experience failures with starting and scaling dynos of Cedar Private Spaces apps in Virginia. Engineers are working with the upstream provider to expedite a resolution.
```

**8. Added: Update** (update) · 2026-07-06 14:12 UTC

```diff
+ Engineers have verified some service recovery and are monitoring for full impact resolution.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-06 13:00 UTC | Major incident: Heroku Service Disruption: Apps, Cedar Private Spaces (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic012e349eec79a · Markdown: https://rewindex.com/change/ic012e349eec79a.md · JSON: https://rewindex.com/api/v1/changes/ic012e349eec79a · Generated 2026-10-18T10:23:39.288Z