# Salesforce: Major incident: Mule Soft Service Disruption: APIManager, Access Management, Audit Log +2 more

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-09 01:15 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004251](https://status.salesforce.com/incidents/20004251)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004251@a282bc8954aa
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: APIManager, Access Management, Audit Log +2 more](https://rewindex.com/company/salesforce/incidents/20004251.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: APIManager, Access Management, Audit Log +2 more
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-09 01:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-09 01:35 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Access Management, APIManager, Audit Log, Exchange, Runtime Manager
```

**7. Added: Update** (update) · 2026-07-09 01:16 UTC

```diff
+ Some customers are experiencing issues logging into the Anypoint Platform via single-sign-on. We're aware of the issue and are actively investigating. We'll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-07-09 01:34 UTC

```diff
+ We’ve identified the issue and are proceeding to roll back a configuration change we believe is the cause. This should take no longer than approximately 30 minutes to complete. We will provide additional information as new details become available.  We apologize for any inconvenience this issue is causing to customers. 
```

**9. Added: Update** (update) · 2026-07-09 01:39 UTC

```diff
+ We’ve rolled back the change and validated that services have been restored for customers as of 01:35 UTC, July 9. This is the final update for this issue. We apologize for any inconvenience this issue has caused our customers. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-09 01:15 UTC | Major incident: Mule Soft Service Disruption: APIManager, Access Management, Audit Log +2 more (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibf4d70f34f64d5 · Markdown: https://rewindex.com/change/ibf4d70f34f64d5.md · JSON: https://rewindex.com/api/v1/changes/ibf4d70f34f64d5 · Generated 2026-10-18T10:23:41.372Z