# Canva: Major incident: Some users may have issues accessing Canva

**Summary:** Canva reported a major incident affecting design creation and login on its iOS and iPad apps in Australia and New Zealand. It started at 2026-06-17 02:53 UTC and was resolved at 2026-06-17 03:54 UTC, lasting 1 h 1 min; Canva implemented a fix but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-17 02:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jdjjqd4y5brh](https://stspg.io/jdjjqd4y5brh)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/43gpv8330gm9@97501292fbac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues accessing Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-17 02:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-17 03:54 UTC
```

**6. Added: Affected components**

```diff
+ iOS app, iPad app, Mobile Applications - iOS app, Mobile Applications - iPad app
```

**7. Added: Update** (investigating) · 2026-06-17 02:53 UTC

```diff
+ Some users may have issues creating design on the Canva App on iOS devices. Our teams are urgently looking into this and we will provide an update soon.
```

**8. Added: Update** (investigating) · 2026-06-17 02:54 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-06-17 03:07 UTC

```diff
+ Some users may have issues creating designs or logging in on the Canva App on iOS devices in Australia and New Zealand. Our teams are working to resolve the issue.
```

**10. Added: Update** (monitoring) · 2026-06-17 03:26 UTC

```diff
+ A fix has been implemented and we are currently monitoring
```

**11. Added: Update** (resolved) · 2026-06-17 03:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-17 02:53 UTC | Major incident: Some users may have issues accessing Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ibefe1fcc8fe362 · Markdown: https://rewindex.com/change/ibefe1fcc8fe362.md · JSON: https://rewindex.com/api/v1/changes/ibefe1fcc8fe362 · Generated 2026-10-18T02:54:36.037Z