# Mattermost: Major incident: Cloudflare API issues are causing Cloud Sign-Ups to fail.

**Summary:** Mattermost reported a major outage causing cloud workspace sign-ups to fail due to Cloudflare API issues. It started at 2023-02-01 02:45 UTC and resolved at 2023-02-01 04:46 UTC, lasting 2 h 0 min. Mattermost reported that Cloudflare had implemented a fix and monitored the results before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-02-01 02:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ldvtwkhlnskv](https://stspg.io/ldvtwkhlnskv)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)
- Versions: before (none: first archived) → after incident\_version:106/fycxkb55stvd@f4aa78b72163
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloudflare API issues are causing Cloud Sign-Ups to fail.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-02-01 02:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-02-01 04:46 UTC
```

**6. Added: Affected components**

```diff
+ Sign-Up
```

**7. Added: Update** (identified) · 2023-02-01 02:45 UTC

```diff
+ We identified an issue that impacts Customer Sign-ups for cloud workspaces. We are monitoring Cloudflares status page to see when this will be fixed. We will provide more information as soon as it's available. https://www.cloudflarestatus.com/
```

**8. Added: Update** (identified) · 2023-02-01 03:35 UTC

```diff
+ We are continuing the monitor the progress of Cloudflares API issues. Any updates will be provided here when we have them.
```

**9. Added: Update** (monitoring) · 2023-02-01 04:29 UTC

```diff
+ A fix has been implemented on cloudflares end and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2023-02-01 04:46 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-02-01 02:45 UTC | Major incident: Cloudflare API issues are causing Cloud Sign-Ups to fail. (this change) | outage |

All Mattermost changes: [timeline](https://rewindex.com/company/mattermost/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibd538174832f48 · Markdown: https://rewindex.com/change/ibd538174832f48.md · JSON: https://rewindex.com/api/v1/changes/ibd538174832f48 · Generated 2026-10-18T01:30:40.564Z