# Okta: Major incident: Issue with a downstream email provider

> Major incident: Issue with a downstream email provider. Detected 2026-11-04 by Rewindex: what changed on Okta’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ibcfdc070b09436
Last updated: 2026-11-04T09:08:41Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-04-23 20:55 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.okta.com/\#incident/a9CKZ000000oLkp2AE](https://status.okta.com/#incident/a9CKZ000000oLkp2AE)
- [Company: Okta](https://rewindex.com/company/okta.md)
- Versions: before (none: first archived) → after incident\_version:314/I-9288@b77cee581041
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue with a downstream email provider](https://rewindex.com/company/okta/incidents/I-9288.md)
## What changed

**1. Added: Title**

```diff
+ Issue with a downstream email provider
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-04-23 20:55 UTC
```

**5. Added: Affected components**

```diff
+ Cell okta.com:1, Cell okta.com:11, Cell okta.com:12, Cell okta.com:14, Cell okta.com:16, Cell okta.com:17, Cell okta.com:2, Cell okta.com:3, Cell okta.com:4, Cell okta.com:6, Cell okta.com:7, Cell okta.com:8, Cell okta.com:9, Cell okta-emea.com:1, Cell oktapreview.com:1, Cell oktapreview.com:2, Cell oktapreview.com:3, Third Party
```

**6. Added: Update** (resolved) · 2025-04-30 16:47 UTC

```diff
+ Okta Engineering became aware of an issue with a downstream email provider. Customers may experience errors with MFA Emails, password reset, and user activation.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-04-23 20:55 UTC | Major incident: Issue with a downstream email provider (this change) | outage |

All Okta changes: [timeline](https://rewindex.com/company/okta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Issue with a downstream email provider on Okta’s status page, changed 2025-04-23 20:55 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ibcfdc070b09436
- Citation: Okta, “Major incident: Issue with a downstream email provider” (2025-04-23 20:55 UTC). Archived by Rewindex: https://rewindex.com/change/ibcfdc070b09436 (CC BY 4.0).
- Markdown link: `[Okta: Major incident: Issue with a downstream email provider (2025-04-23)](https://rewindex.com/change/ibcfdc070b09436)`


---
Canonical: https://rewindex.com/change/ibcfdc070b09436 · Markdown: https://rewindex.com/change/ibcfdc070b09436.md · JSON: https://rewindex.com/api/v1/changes/ibcfdc070b09436 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:57:59.465Z