# Sentry: Critical incident: Error and profile ingestion issues in US

**Summary:** Sentry reported a critical US error and profile ingestion outage starting 2026-07-27 16:23 UTC, lasting 2 h 3 min and resolved at 2026-07-27 18:27 UTC. Ingestion was back up at 16:56 UTC, but ingestion and alerting delays continued; Sentry later confirmed the backlog was cleared and ingestion returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 16:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0cy4vyqy4yhr](https://stspg.io/0cy4vyqy4yhr)
- [Company: Sentry](https://rewindex.com/company/sentry.md)
- Versions: before (none: first archived) → after incident\_version:288/jbrm2d4g4ghk@02a7da0d4046
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Error and profile ingestion issues in US
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 16:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-27 18:27 UTC
```

**6. Added: Affected components**

```diff
+ Alerting - US Errors Alerting, Alerting - US Spans Alerting, US Ingestion - US Error Ingestion, US Ingestion - US Profile Ingestion
```

**7. Added: Update** (investigating) · 2026-07-27 16:23 UTC

```diff
+ We are experiencing issues with error and profile ingestion in our US region and are investigating the issue.
```

**8. Added: Update** (identified) · 2026-07-27 16:56 UTC

```diff
+ We have identified the issue and error and profile ingestion is back up in US. Expect delays in ingestion and alerting for errors and profiles.
```

**9. Added: Update** (monitoring) · 2026-07-27 18:07 UTC

```diff
+ We have resolved the incident and are monitoring our ingestion backlog.
```

**10. Added: Update** (resolved) · 2026-07-27 18:27 UTC

```diff
+ The backlog has been cleared and ingestion is back to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 16:23 UTC | Critical incident: Error and profile ingestion issues in US (this change) | outage |

All Sentry changes: [timeline](https://rewindex.com/company/sentry/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibcd8b1167e3c2a · Markdown: https://rewindex.com/change/ibcd8b1167e3c2a.md · JSON: https://rewindex.com/api/v1/changes/ibcd8b1167e3c2a · Generated 2026-10-18T03:55:39.788Z