# NordLayer: Major incident: Connectivity issues with VPN servers in Brazil

**Summary:** NordLayer reported a major outage involving connectivity issues with dedicated VPN servers in Brazil, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2022-11-22 12:58 UTC and was resolved at 2022-11-22 14:56 UTC, lasting 1 h 57 min. The service provider implemented a fix, and NordLayer reported no further connectivity issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-11-22 12:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/74tlfw8b66rl](https://stspg.io/74tlfw8b66rl)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)
- Versions: before (none: first archived) → after incident\_version:313/w6yg03cr6s4d@ec68b6f67241
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity issues with VPN servers in Brazil
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-11-22 12:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-11-22 14:56 UTC
```

**6. Added: Affected components**

```diff
+ Dedicated Servers, Private Gateways (Servers with dedicated IPs)
```

**7. Added: Update** (investigating) · 2022-11-22 12:58 UTC

```diff
+ We are seeing elevated levels of connectivity issues with dedicated VPN servers in Brazil. Our sys-admins are already investigating the issue.
```

**8. Added: Update** (identified) · 2022-11-22 13:25 UTC

```diff
+ Our service provider is aware of the issue and is currently working on a fix.
```

**9. Added: Update** (monitoring) · 2022-11-22 14:15 UTC

```diff
+ A fix has been implemented by the service provider and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2022-11-22 14:56 UTC

```diff
+ No further connectivity issues have been detected - the problem is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-11-22 12:58 UTC | Major incident: Connectivity issues with VPN servers in Brazil (this change) | outage |

All NordLayer changes: [timeline](https://rewindex.com/company/nordlayer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibccf633b8acaee · Markdown: https://rewindex.com/change/ibccf633b8acaee.md · JSON: https://rewindex.com/api/v1/changes/ibccf633b8acaee · Generated 2026-10-18T01:52:49.402Z