# Dynatrace: Major incident: Data Processing Issue Affecting Metrics and Events for US East

**Summary:** Dynatrace reported a major US East data-processing degradation starting 2026-10-14 17:38 UTC, with possible data drops affecting extracted metrics from logs, span metrics, entities, and anomaly detection. Mitigation restored expected data flow; the incident was resolved at 2026-10-16 22:35 UTC after 2 days 4 h. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-14 17:38 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6acfbe25ea433305b419070e](https://dynatrace.status.io/pages/incident/546d8cb6af8407b6730000cb/6acfbe25ea433305b419070e)
- [Company: Dynatrace](https://rewindex.com/company/dynatrace.md)
- Versions: before (none: first archived) → after incident\_version:275/6acfbe25ea433305b419070e@a43917984e77
- Change 1 of 1 for this incident

Incident page (full timeline): [Data Processing Issue Affecting Metrics and Events for US East](https://rewindex.com/company/dynatrace/incidents/6acfbe25ea433305b419070e.md)
## What changed

**1. Added: Title**

```diff
+ Data Processing Issue Affecting Metrics and Events for US East
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-14 17:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-16 22:35 UTC
```

**6. Added: Affected components**

```diff
+ Dynatrace Product
```

**7. Added: Update** (investigating) · 2026-10-14 17:38 UTC

```diff
+ We are aware of an issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Some customers may experience data drops for these affected data types. Our teams are actively working to mitigate the issue and reduce customer impact. We will provide the next update within the next hour, or sooner if new information becomes available. We apologize for the inconvenience and thank you for your patience.
```

**8. Added: Update** (monitoring) · 2026-10-14 18:46 UTC

```diff
+ We have applied mitigation efforts for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. We are now seeing data flow as expected for the affected data types. Our teams will continue to monitor the service closely to confirm ongoing stability and ensure customer impact remains mitigated. We will provide an update in the next two hours or sooner.
```

**9. Added: Update** (monitoring) · 2026-10-14 21:28 UTC

```diff
+ We continue to see stability following the mitigation efforts applied for the issue affecting the pipeline responsible for processing extracted metrics from logs, span metrics, entities, and anomaly detection. Data continues to flow as expected for the affected data types. Our teams will continue to monitor the service closely for a period to confirm ongoing stability and ensure customer impact remains mitigated. We will provide the next update within the next 24 hours, or sooner if new information becomes available.
```

**10. Added: Update** (monitoring) · 2026-10-15 20:18 UTC

```diff
+ Service remains stable following implementation of the fix, with data processing operating as expected across the affected services. We will continue to monitor closely to verify sustained stability and provide our next update within 24 hours, or sooner if there are material developments. If you are experiencing any remaining issues, please contact your support team for assistance.
```

**11. Added: Update** (resolved) · 2026-10-16 22:35 UTC

```diff
+ The issue has been resolved. Service remains stable, and data processing is operating as expected across the affected services. We apologize for the inconvenience and thank you for your patience while we resolved this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-14 17:38 UTC | Major incident: Data Processing Issue Affecting Metrics and Events for US East (this change) | degradation |

All Dynatrace changes: [timeline](https://rewindex.com/company/dynatrace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibcca42bfc79754 · Markdown: https://rewindex.com/change/ibcca42bfc79754.md · JSON: https://rewindex.com/api/v1/changes/ibcca42bfc79754 · Generated 2026-10-18T11:32:59.402Z