# Cloudinary: Major incident: Cloudinary Console Unavailable

**Summary:** Cloudinary reported a major outage preventing its console from loading, affecting Digital Asset Management (DAM) and Management Console access. The incident started at 2025-06-11 11:21 UTC and was resolved at 2025-06-11 12:31 UTC, lasting 1 h 10 min. A fix was implemented at 11:22 UTC, followed by monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-06-11 11:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gnsrywn27ltb](https://stspg.io/gnsrywn27ltb)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)
- Versions: before (none: first archived) → after incident\_version:180/y5q5yqg8232j@4c6b9309df89
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloudinary Console Unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-11 11:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-11 12:31 UTC
```

**6. Added: Affected components**

```diff
+ Digital Asset Management (DAM), Management Console
```

**7. Added: Update** (investigating) · 2025-06-11 11:21 UTC

```diff
+ We’re currently experiencing an issue that is preventing the Cloudinary console from loading. Our engineering team is actively investigating the cause and working to restore access as soon as possible. We’ll provide updates here as we learn more. Thank you for your patience, and we apologize for the inconvenience.
```

**8. Added: Update** (monitoring) · 2025-06-11 11:22 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2025-06-11 12:30 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (resolved) · 2025-06-11 12:31 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-11 11:21 UTC | Major incident: Cloudinary Console Unavailable (this change) | outage |

All Cloudinary changes: [timeline](https://rewindex.com/company/cloudinary/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibc952d8359b0f0 · Markdown: https://rewindex.com/change/ibc952d8359b0f0.md · JSON: https://rewindex.com/api/v1/changes/ibc952d8359b0f0 · Generated 2026-10-18T02:29:33.597Z