# Plivo: Critical incident: Outbound call failures in India region for 160 series

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-02-05 08:39 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/lzw2dy7hr00t](https://stspg.io/lzw2dy7hr00t)
- [Company: Plivo](https://rewindex.com/company/plivo.md)
- Versions: before (none: first archived) → after incident\_version:698/r2trzxz056dp@6ad61621bc31
- Change 1 of 1 for this incident

Incident page (full timeline): [Outbound call failures in India region for 160 series](https://rewindex.com/company/plivo/incidents/r2trzxz056dp.md)
## What changed

**1. Added: Title**

```diff
+ Outbound call failures in India region for 160 series
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-05 08:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-05 13:01 UTC
```

**6. Added: Affected components**

```diff
+ PSTN Calls, Voice API - PSTN Calls
```

**7. Added: Update** (investigating) · 2026-02-05 08:39 UTC

```diff
+ Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
```

**8. Added: Update** (monitoring) · 2026-02-05 09:31 UTC

```diff
+ The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
```

**9. Added: Update** (identified) · 2026-02-05 09:46 UTC

```diff
+ We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
```

**10. Added: Update** (resolved) · 2026-02-05 13:01 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-05 08:39 UTC | Critical incident: Outbound call failures in India region for 160 series (this change) | critical |

All Plivo changes: [timeline](https://rewindex.com/company/plivo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibc26e75c1734af · Markdown: https://rewindex.com/change/ibc26e75c1734af.md · JSON: https://rewindex.com/api/v1/changes/ibc26e75c1734af · Generated 2026-10-19T23:13:30.915Z