# Contentstack: Major incident: Contentstack Launch - Azure NA - Timeout Errors Impacting Deployments

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-02-12 11:03 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/g2bbpd9dn2hn](https://stspg.io/g2bbpd9dn2hn)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)
- Versions: before (none: first archived) → after incident\_version:728/jcdgg0sqlwtp@632a8b4b8bae
- Change 1 of 1 for this incident

Incident page (full timeline): [Contentstack Launch - Azure NA - Timeout Errors Impacting Deployments](https://rewindex.com/company/contentstack/incidents/jcdgg0sqlwtp.md)
## What changed

**1. Added: Title**

```diff
+ Contentstack Launch - Azure NA - Timeout Errors Impacting Deployments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-12 11:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-12 11:57 UTC
```

**6. Added: Affected components**

```diff
+ Launch - Content Delivery Network (CDN), Microsoft Azure US Region - Launch - Content Delivery Network (CDN)
```

**7. Added: Update** (identified) · 2026-02-12 11:03 UTC

```diff
+ Customers in the Azure NA region may experience timeouts when accessing applications deployed on Launch, which may impact existing deployments. Our team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as more information becomes available. If you experience any issues accessing our services, please contact our Customer Success team for assistance.
```

**8. Added: Update** (monitoring) · 2026-02-12 11:35 UTC

```diff
+ A fix is being applied, and we are actively monitoring the situation. If you still face a timeout, affected customers are requested to redeploy their applications to ensure full restoration of service.
```

**9. Added: Update** (resolved) · 2026-02-12 11:57 UTC

```diff
+ This incident has been resolved. If you are still experiencing any issues, please redeploy your application or contact our Customer Support for assistance.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-12 11:03 UTC | Major incident: Contentstack Launch - Azure NA - Timeout Errors Impacting Deployments (this change) | major |

All Contentstack changes: [timeline](https://rewindex.com/company/contentstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibb950f2ca7e6b4 · Markdown: https://rewindex.com/change/ibb950f2ca7e6b4.md · JSON: https://rewindex.com/api/v1/changes/ibb950f2ca7e6b4 · Generated 2026-10-19T23:13:06.704Z