# Atlassian Loom: Major incident: Issue with Loom Meeting Recordings in Zoom

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-12 22:14 UTC · Detected: 2026-10-22 07:54 UTC
- [Source: https://loom.status.atlassian.com/incidents/4twsgt1wdqky](https://loom.status.atlassian.com/incidents/4twsgt1wdqky)
- [Company: Atlassian Loom](https://rewindex.com/company/atlassian-loom.md)
- Versions: before (none: first archived) → after incident\_version:91/4twsgt1wdqky@3768edcda096
- Change 1 of 1 for this incident

Incident page (full timeline): [Issue with Loom Meeting Recordings in Zoom](https://rewindex.com/company/atlassian-loom/incidents/4twsgt1wdqky.md)
## What changed

**1. Added: Title**

```diff
+ Issue with Loom Meeting Recordings in Zoom
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-12 22:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-12 22:14 UTC
```

**6. Added: Affected components**

```diff
+ Recording
```

**7. Added: Update** (monitoring) · 2025-09-12 20:43 UTC

```diff
+ From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
```

**8. Added: Update** (resolved) · 2025-09-12 22:14 UTC

```diff
+ The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-12 22:14 UTC | Major incident: Issue with Loom Meeting Recordings in Zoom (this change) | outage |

All Atlassian Loom changes: [timeline](https://rewindex.com/company/atlassian-loom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibadca5ea77d771 · Markdown: https://rewindex.com/change/ibadca5ea77d771.md · JSON: https://rewindex.com/api/v1/changes/ibadca5ea77d771 · Generated 2026-10-23T09:07:25.982Z