# Descript: Critical incident: Video Regenerate failing for some users

**Summary:** Descript reported a critical incident in which Video Regenerate failed for some users, starting at 2026-07-23 00:20 UTC and resolved at 2026-07-23 02:47 UTC, lasting 2 h 26 min. Functionality was fully restored by 02:39 UTC; no cause or specific fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-23 00:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.descript.com/incidents/01KY65H10PQZ9M2WHKKYHJP5YY](https://status.descript.com/incidents/01KY65H10PQZ9M2WHKKYHJP5YY)
- [Company: Descript](https://rewindex.com/company/descript.md)
- Versions: before (none: first archived) → after incident\_version:13/01KY65H10PQZ9M2WHKKYHJP5YY@42ad989d95ef
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Video Regenerate failing for some users
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-23 00:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-23 02:47 UTC
```

**6. Added: Update** (investigating) · 2026-07-23 00:20 UTC

```diff
+ We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.
```

**7. Added: Update** (investigating) · 2026-07-23 01:33 UTC

```diff
+ We have detected a problem and are investigating the underlying issue.
```

**8. Added: Update** (monitoring) · 2026-07-23 02:39 UTC

```diff
+ Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
```

**9. Added: Update** (resolved) · 2026-07-23 02:47 UTC

```diff
+ This issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-23 00:20 UTC | Critical incident: Video Regenerate failing for some users (this change) | outage |

All Descript changes: [timeline](https://rewindex.com/company/descript/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibaaebbdcf27838 · Markdown: https://rewindex.com/change/ibaaebbdcf27838.md · JSON: https://rewindex.com/api/v1/changes/ibaaebbdcf27838 · Generated 2026-10-18T01:30:40.192Z