# Smartsheet: Major incident: Errors Accessing Smartsheet

**Summary:** Smartsheet reported a major outage affecting application access, loading and asset changes, including Sheets, Reports, Dashboards and login. The incident started at 2026-01-18 05:09 UTC and was resolved at 2026-01-18 05:36 UTC, with a computed duration of 26 min. Smartsheet said infrastructure changes led to gradual recovery; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-18 05:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ty2q42g3yvvk](https://stspg.io/ty2q42g3yvvk)
- [Company: Smartsheet](https://rewindex.com/company/smartsheet.md)
- Versions: before (none: first archived) → after incident\_version:113/y05y9mdv5zbb@0a5a006ac916
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors Accessing Smartsheet
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-01-18 05:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-18 05:36 UTC
```

**6. Added: Affected components**

```diff
+ Core Application - Dashboards, Core Application - Reports, Core Application - Sheets, Core Application - Single Sign On ( Company Credentials ), Core Application - Smartsheet Login, Dashboards, Reports, Sheets, Single Sign On ( Company Credentials ), Smartsheet Login
```

**7. Added: Update** (investigating) · 2026-01-18 05:09 UTC

```diff
+ We are investigating errors when accessing and loading the Smartsheet application. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
```

**8. Added: Update** (monitoring) · 2026-01-18 05:26 UTC

```diff
+ We are observing stability being restored for the Core Application. We are continuing to monitor it closely to confirm full service stability.
```

**9. Added: Update** (resolved) · 2026-01-18 05:36 UTC

```diff
+ Core Application functionality has been fully restored and is operating normally. The incident is now resolved.
```

**10. Added: Update** (postmortem) · 2026-01-18 05:41 UTC

```diff
+ Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-18 05:09 UTC | Major incident: Errors Accessing Smartsheet (this change) | outage |

All Smartsheet changes: [timeline](https://rewindex.com/company/smartsheet/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ibaa2a4b8e270e1 · Markdown: https://rewindex.com/change/ibaa2a4b8e270e1.md · JSON: https://rewindex.com/api/v1/changes/ibaa2a4b8e270e1 · Generated 2026-10-18T03:28:53.290Z