# Shopify: Major incident: We are investigating an issue preventing web traffic to our servers

**Summary:** Shopify reported a major outage preventing web traffic to its servers, affecting Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, and Third party services. It ran from 2022-06-21 06:59 UTC to 2022-06-21 08:11 UTC, lasting 1 h 11 min. Shopify applied a fix and confirmed normal traffic with no further errors. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-06-21 06:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6fnc5vztdb1l](https://stspg.io/6fnc5vztdb1l)
- [Company: Shopify](https://rewindex.com/company/shopify.md)
- Versions: before (none: first archived) → after incident\_version:119/26hrlv896m7j@d1d070a58a00
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are investigating an issue preventing web traffic to our servers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-06-21 06:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-06-21 08:11 UTC
```

**6. Added: Affected components**

```diff
+ Admin, API & Mobile, Checkout, Point of Sale, Reports and Dashboards, Storefront, Support, Third party services
```

**7. Added: Update** (investigating) · 2022-06-21 06:59 UTC

```diff
+ We are looking into this and will keep you posted with updates here as soon as we have identified the issue.
```

**8. Added: Update** (monitoring) · 2022-06-21 07:58 UTC

```diff
+ A fix has been put in place and we are monitoring for any further issues.
```

**9. Added: Update** (resolved) · 2022-06-21 08:11 UTC

```diff
+ All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-06-21 06:59 UTC | Major incident: We are investigating an issue preventing web traffic to our servers (this change) | outage |

All Shopify changes: [timeline](https://rewindex.com/company/shopify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iba83f786b045b0 · Markdown: https://rewindex.com/change/iba83f786b045b0.md · JSON: https://rewindex.com/api/v1/changes/iba83f786b045b0 · Generated 2026-10-18T01:30:25.810Z