# Typeform: Major incident: Typeform Platform - Users are unable to load forms

**Summary:** Typeform reported a major outage affecting users opening or loading forms, starting 2024-06-25 11:45 UTC and resolved at 2024-06-25 12:23 UTC, lasting 37 min. A fix was implemented; Typeform said it would investigate the cause and prevention. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-06-25 11:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/tqftw2j63r2z](https://stspg.io/tqftw2j63r2z)
- [Company: Typeform](https://rewindex.com/company/typeform.md)
- Versions: before (none: first archived) → after incident\_version:264/j9y75l9ct17n@fb460c1d66d4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Typeform Platform - Users are unable to load forms
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-06-25 11:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-06-25 12:23 UTC
```

**6. Added: Affected components**

```diff
+ Forms / Renderer - Open/Load forms, Open/Load forms
```

**7. Added: Update** (identified) · 2024-06-25 11:45 UTC

```diff
+ We have identified errors impacting our platform. Users opening/loading forms may be impacted. We are working on resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 774693 | TU-15059
```

**8. Added: Update** (identified) · 2024-06-25 12:21 UTC

```diff
+ We are working on resolving the errors impacting our Platform with high priority.  We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.
```

**9. Added: Update** (resolved) · 2024-06-25 12:23 UTC

```diff
+ We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-06-25 11:45 UTC | Major incident: Typeform Platform - Users are unable to load forms (this change) | outage |

All Typeform changes: [timeline](https://rewindex.com/company/typeform/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iba6b9aea4be075 · Markdown: https://rewindex.com/change/iba6b9aea4be075.md · JSON: https://rewindex.com/api/v1/changes/iba6b9aea4be075 · Generated 2026-10-18T06:42:00.428Z