# Coda: Critical incident: Attachment and image processing delays

**Summary:** Coda reported a critical incident delaying attachment and image processing from 2022-09-28 18:35 UTC to 2022-09-28 19:53 UTC, lasting 1 h 17 min. An outage in its virus-scanning dependency, scanii, delayed making uploads available to collaborators, although uploads were stored successfully. The incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2022-09-28 18:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3bjkk85fcvxd](https://stspg.io/3bjkk85fcvxd)
- [Company: Coda](https://rewindex.com/company/coda.md)
- Versions: before (none: first archived) → after incident\_version:97/x3r3xvtqkknk@9a69b3d5e762
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Attachment and image processing delays
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-09-28 18:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-09-28 19:53 UTC
```

**6. Added: Affected components**

```diff
+ File and Image Malware Scanning - Scanii.com api.scanii.com, File and Image Malware Scanning - Scanii.com api-us1.scanii.com, Scanii.com api.scanii.com, Scanii.com api-us1.scanii.com
```

**7. Added: Update** (investigating) · 2022-09-28 18:35 UTC

```diff
+ We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc.  Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
```

**8. Added: Update** (resolved) · 2022-09-28 19:53 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-09-28 18:35 UTC | Critical incident: Attachment and image processing delays (this change) | degradation |

All Coda changes: [timeline](https://rewindex.com/company/coda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iba691ba2cb14ce · Markdown: https://rewindex.com/change/iba691ba2cb14ce.md · JSON: https://rewindex.com/api/v1/changes/iba691ba2cb14ce · Generated 2026-10-18T01:53:54.690Z