# Canva: Major incident: Users may experience errors uploading media

**Summary:** Canva reported a major incident causing errors when uploading media to designs. It started at 2026-07-02 09:10 UTC and was resolved at 2026-07-02 11:00 UTC, lasting 1 h 50 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-02 09:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0rz1trgxtt0d](https://stspg.io/0rz1trgxtt0d)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/qdtrk6b6jwqv@9c62e556efde
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users may experience errors uploading media
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-02 09:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-02 11:00 UTC
```

**6. Added: Affected components**

```diff
+ Media uploads
```

**7. Added: Update** (investigating) · 2026-07-02 09:10 UTC

```diff
+ Users may experience errors uploading media to their Canva design
```

**8. Added: Update** (investigating) · 2026-07-02 09:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2026-07-02 11:00 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-02 09:10 UTC | Major incident: Users may experience errors uploading media (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib9e6f6cf8eb0ee · Markdown: https://rewindex.com/change/ib9e6f6cf8eb0ee.md · JSON: https://rewindex.com/api/v1/changes/ib9e6f6cf8eb0ee · Generated 2026-10-18T02:54:52.399Z