# Firebolt: Critical incident: Potential access issue to the UI.

**Summary:** Firebolt reported a critical incident potentially affecting UI access and, in a later update, programmatic connections. It started at 2023-08-02 12:25 UTC and was resolved at 2023-08-02 13:00 UTC, lasting 35 min; Firebolt confirmed all services were operating as expected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-08-02 12:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/807z2qtgf8q5](https://stspg.io/807z2qtgf8q5)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/nl0hm6cfq7hk@a3e24ea697ff
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Potential access issue to the UI.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-08-02 12:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-08-02 13:00 UTC
```

**6. Added: Affected components**

```diff
+ Firebolt Components - Web Application, Web Application
```

**7. Added: Update** (investigating) · 2023-08-02 12:25 UTC

```diff
+ We're currently encountering a UI problem that could impact UI accessibility.  However, programmatic access remains unaffected and functions as expected.
```

**8. Added: Update** (investigating) · 2023-08-02 12:39 UTC

```diff
+ The ongoing issue might also affect programmatic connections to Firebolt.  Our engineering team is dedicatedly working on fixing the issue, and we anticipate a resolution within the next 15 minutes.
```

**9. Added: Update** (monitoring) · 2023-08-02 12:49 UTC

```diff
+ The issue has been successfully resolved.  Our engineering teams is actively monitoring the system to ensure everything remains stable.  In case you experience any additional issue, please don't hesitate to reach out.
```

**10. Added: Update** (resolved) · 2023-08-02 13:00 UTC

```diff
+ The system is back to a stable state.  All services are operating as expected.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-08-02 12:25 UTC | Critical incident: Potential access issue to the UI. (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib9c33c0c10850d · Markdown: https://rewindex.com/change/ib9c33c0c10850d.md · JSON: https://rewindex.com/api/v1/changes/ib9c33c0c10850d · Generated 2026-10-18T03:33:53.699Z