# Sumo Logic: Critical incident: Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)

**Summary:** Sumo Logic reported a critical degradation affecting Logs Alerting and Metrics Alerting in Europe 2 (DE), causing latency, slowness, or delays displaying data. It started at 2026-08-10 09:55 UTC and was resolved at 2026-08-10 11:04 UTC, lasting 1 h 8 min; normal operation was restored. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-10 09:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f2y9ylkrjd9l](https://stspg.io/f2y9ylkrjd9l)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)
- Versions: before (none: first archived) → after incident\_version:292/p0prj6kn3lj1@de21f6e8b3fa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-10 09:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-10 11:04 UTC
```

**6. Added: Affected components**

```diff
+ Europe 2 (DE) - Logs Alerting, Europe 2 (DE) - Metrics Alerting, Logs Alerting, Metrics Alerting
```

**7. Added: Update** (investigating) · 2026-08-10 09:55 UTC

```diff
+ We are currently investigating reports of problems with Logs Alerting and Metrics Alerting, which are resulting in latency, slowness, or delay in displaying data. We will provide more information soon.
```

**8. Added: Update** (identified) · 2026-08-10 09:57 UTC

```diff
+ We have identified the source of the issue affecting Logs Alerting and Metrics Alerting, which are resulting in latency, slowness, or delay in displaying data.  We are working on a fix for the problem.
```

**9. Added: Update** (resolved) · 2026-08-10 11:04 UTC

```diff
+ We are no longer seeing issues with Logs Alerting and Metrics Alerting and normal operation has been restored at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-10 09:55 UTC | Critical incident: Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE) (this change) | degradation |

All Sumo Logic changes: [timeline](https://rewindex.com/company/sumo-logic/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib991abe6e9c136 · Markdown: https://rewindex.com/change/ib991abe6e9c136.md · JSON: https://rewindex.com/api/v1/changes/ib991abe6e9c136 · Generated 2026-10-18T01:30:03.918Z