# Rootly: Major incident: Failures when interacting with Rootly in Slack

**Summary:** Rootly reported a major incident affecting Slack and web interactions starting 2025-09-04 17:44 UTC, resolved at 2025-09-05 01:58 UTC after 8 h 14 min. Later updates confirmed web, mobile, and on-call paging remained operational; Slack engineering resolved the issue, restoring Slack functionality. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-04 17:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xlrkjg3bsp4h](https://stspg.io/xlrkjg3bsp4h)
- [Company: Rootly](https://rewindex.com/company/rootly.md)
- Versions: before (none: first archived) → after incident\_version:287/rk5yg2wqxpzc@8d9af7ad848b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Failures when interacting with Rootly in Slack
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-04 17:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-05 01:58 UTC
```

**6. Added: Affected components**

```diff
+ Slack App, Web Platform
```

**7. Added: Update** (investigating) · 2025-09-04 17:19 UTC

```diff
+ We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.
```

**8. Added: Update** (monitoring) · 2025-09-04 17:41 UTC

```diff
+ We have identified the underlying issue affecting interactions with our app in Slack and web. We are seeing signs of gradual recovery and are continuing to monitor the situation closely to ensure full resolution.
```

**9. Added: Update** (monitoring) · 2025-09-04 17:44 UTC

```diff
+ Web is operational - we are continuing to monitor reports of Slack interactions failing.
```

**10. Added: Update** (identified) · 2025-09-04 19:03 UTC

```diff
+ The Rootly Slack app is currently unavailable. Users are unable to interact with our product in Slack at this time. Our web app remains available. Our engineering team is actively working to restore full functionality. On-Call remains operational. We will provide updates as more information becomes available.
```

**11. Added: Update** (identified) · 2025-09-04 21:37 UTC

```diff
+ We are actively debugging with the Slack engineering team on potential upstream issues. Web, mobile, on-call remains operational.
```

**12. Added: Update** (identified) · 2025-09-05 00:08 UTC

```diff
+ Slack Engineering has identified the issue, and we are working with them to mitigate. Web, mobile, and paging (on-call) remains operational.
```

**13. Added: Update** (identified) · 2025-09-05 00:53 UTC

```diff
+ Slack's engineering team is continuing to implement the fix. Web, mobile, and on-call paging remain operational.
```

**14. Added: Update** (resolved) · 2025-09-05 01:58 UTC

```diff
+ Slack's engineering has resolved the issue. Slack is working as expected. We appreciate your patience. RCA will be made available to customers from Slack and Rootly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-04 17:44 UTC | Major incident: Failures when interacting with Rootly in Slack (this change) | outage |

All Rootly changes: [timeline](https://rewindex.com/company/rootly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib93be19b6bf96d · Markdown: https://rewindex.com/change/ib93be19b6bf96d.md · JSON: https://rewindex.com/api/v1/changes/ib93be19b6bf96d · Generated 2026-10-18T00:38:33.773Z