# Teleport: Major incident: Degraded Connectivity

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-02-20 20:14 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/98t66c0bqsxl](https://stspg.io/98t66c0bqsxl)
- [Company: Teleport](https://rewindex.com/company/teleport.md)
- Versions: before (none: first archived) → after incident\_version:757/d4ssp4yrfvhk@f03e5f3818c2
- Change 1 of 1 for this incident

Incident page (full timeline): [Degraded Connectivity](https://rewindex.com/company/teleport/incidents/d4ssp4yrfvhk.md)
## What changed

**1. Added: Title**

```diff
+ Degraded Connectivity
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-02-20 20:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-21 02:14 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Service, Cloud Signups
```

**7. Added: Update** (investigating) · 2025-02-20 20:14 UTC

```diff
+ We are currently investigating connectivity degradation on our infrastructure.
```

**8. Added: Update** (identified) · 2025-02-20 20:34 UTC

```diff
+ We've identified the issue and have confirmed that connectivity disruption is only affecting a subset of tenants. Additionally, new signups are currently unavailable until the issue is resolved.
```

**9. Added: Update** (monitoring) · 2025-02-21 01:06 UTC

```diff
+ Services have been restored in all regions.
```

**10. Added: Update** (resolved) · 2025-02-21 02:14 UTC

```diff
+ This incident has been resolved.
```

**11. Added: Update** (postmortem) · 2025-03-03 21:58 UTC

```diff
+ Teleport Cloud customers experienced a service disruption intermittently impacting connectivity for about 40 minutes. The root cause of the incident was a bug in the Envoy Gateway ingress service that resulted in excessive memory utilization and ultimately restarts. The incident was triggered by the restart of all tenant services due to an undocumented background EKS storage migration that occurred during a scheduled maintenance period to upgrade the Kubernetes control plane. In response to the incident, the Teleport team shut down ingress controllers which prevented routing updates from triggering ingress service OOM events. This reduced customer impact by stabilizing ingress connectivity. Once the EKS storage migration and tenant service restarts were completed, the team rolled back the Envoy gateway version which stabilized the platform.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-20 20:14 UTC | Major incident: Degraded Connectivity (this change) | major |

All Teleport changes: [timeline](https://rewindex.com/company/teleport/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib92fb0bf4ea58e · Markdown: https://rewindex.com/change/ib92fb0bf4ea58e.md · JSON: https://rewindex.com/api/v1/changes/ib92fb0bf4ea58e · Generated 2026-10-19T21:43:15.873Z