# Salesforce: Major incident: B2 B2 CCommerce Service Disruption: B2 CCore

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-04 21:20 UTC · Detected: 2026-10-18 05:13 UTC
- [Source: https://status.salesforce.com/incidents/20003685](https://status.salesforce.com/incidents/20003685)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003685@f76af1918159
- Change 1 of 1 for this incident

Incident page (full timeline): [B2 B2 CCommerce Service Disruption: B2 CCore](https://rewindex.com/company/salesforce/incidents/20003685.md)
## What changed

**1. Added: Title**

```diff
+ B2 B2 CCommerce Service Disruption: B2 CCore
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-04 21:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-04 21:30 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, B2 CCore
```

**7. Added: Update** (update) · 2026-02-09 20:39 UTC

```diff
+ On 4-Feb-2026, a limited number of customers may have experienced a service disruption on pod349. During impact, customers would not have been able to access storefronts or place orders. The Salesforce Technical team resolved the issue, and will investigate solutions to prevent a reoccurrence in the future.
```

**8. Added: Update** (update) · 2026-02-09 20:39 UTC

```diff
+ Update
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-04 21:20 UTC | Major incident: B2 B2 CCommerce Service Disruption: B2 CCore (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib8f06c28698feb · Markdown: https://rewindex.com/change/ib8f06c28698feb.md · JSON: https://rewindex.com/api/v1/changes/ib8f06c28698feb · Generated 2026-10-18T11:25:16.794Z