# Grammarly: Major incident: AI Grader and Citation Finder agents are not working as expected.

**Summary:** Grammarly reported a major disruption affecting AI Grader and Citation Finder agents, listing Generative AI assistance and Grammarly Editor as affected components. It started at 2025-10-23 19:17 UTC and was resolved at 2025-10-23 22:37 UTC, lasting 3 h 19 min. Grammarly said it identified the root cause but did not disclose it or the fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-23 19:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mbthhgg4w9w9](https://stspg.io/mbthhgg4w9w9)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/f8l4122087m7@90266245963f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AI Grader and Citation Finder agents are not working as expected.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-23 19:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-23 22:37 UTC
```

**6. Added: Affected components**

```diff
+ Generative AI assistance, Grammarly Editor
```

**7. Added: Update** (identified) · 2025-10-23 19:17 UTC

```diff
+ We are currently experiencing a service disruption that might affect the AI Grader and Citation Finder agents. We’ve identified the root cause of this issue. Please bear with us while we are working on a fix. We will keep you updated on our progress.
```

**8. Added: Update** (resolved) · 2025-10-23 22:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-23 19:17 UTC | Major incident: AI Grader and Citation Finder agents are not working as expected. (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib8b26663123ca2 · Markdown: https://rewindex.com/change/ib8b26663123ca2.md · JSON: https://rewindex.com/api/v1/changes/ib8b26663123ca2 · Generated 2026-10-18T03:55:45.448Z