# Telnyx: Critical incident: Programmable Video service outage

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-16 18:21 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.telnyx.com/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD](https://status.telnyx.com/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD)
- [Company: Telnyx](https://rewindex.com/company/telnyx.md)
- Versions: before (none: first archived) → after incident\_version:705/01M52Z5T4BHJBFBVGH1A1ZZRPD@5f94466e7080
- Change 1 of 1 for this incident

Incident page (full timeline): [Programmable Video service outage](https://rewindex.com/company/telnyx/incidents/01M52Z5T4BHJBFBVGH1A1ZZRPD.md)
## What changed

**1. Added: Title**

```diff
+ Programmable Video service outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-16 18:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-17 00:08 UTC
```

**6. Added: Update** (identified) · 2026-10-16 18:21 UTC

```diff
+ video.telnyx.com "video.telnyx.com": http://video.telnyx.com is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.
```

**7. Added: Update** (monitoring) · 2026-10-16 22:54 UTC

```diff
+ We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.
```

**8. Added: Update** (resolved) · 2026-10-17 00:08 UTC

```diff
+ This is resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-16 18:21 UTC | Critical incident: Programmable Video service outage (this change) | critical |

All Telnyx changes: [timeline](https://rewindex.com/company/telnyx/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib8a717db4bf145 · Markdown: https://rewindex.com/change/ib8a717db4bf145.md · JSON: https://rewindex.com/api/v1/changes/ib8a717db4bf145 · Generated 2026-10-19T21:43:16.468Z