# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-27 11:09 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20003971](https://status.salesforce.com/incidents/20003971)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003971@b4052307eb48
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003971.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-27 11:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-27 11:45 UTC
```

**6. Added: Affected components**

```diff
+ 33 instances, Core Service
```

**7. Added: Update** (update) · 2026-04-27 13:15 UTC

```diff
+ We investigated and resolved an incident impacting our Core services in our France-based infrastructure. An unexpected power event at our data center resulted in a period of disruption. Network connectivity began restoring at 11:22 UTC and services began restoring shortly after. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-27 11:09 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib874e54ff0cc84 · Markdown: https://rewindex.com/change/ib874e54ff0cc84.md · JSON: https://rewindex.com/api/v1/changes/ib874e54ff0cc84 · Generated 2026-10-18T11:25:16.070Z